Solutions Consultant: Build Your Future in Europe's Tech Hub

About the position

Location: Sofia, Bulgaria Type: Full-time (40h/week) Start Date: September 2025 Shape Digital Experiences for the World's Biggest Search Engine Are you a natural problem-solver with a passion for technology? Join our team in Sofia, Bulgaria, as a Solutions Consultant and become the vital link between a global tech giant and its Slovak-speaking users. We're looking for sharp, communicative individuals to deliver exceptional service and help users unlock maximum value from their products. This is your chance to launch a dynamic international career with the industry leader in customer experience. We provide full relocation support to make your move to Sofia seamless. Why You'll Love Working With Us: Relocation Support: Financial assistance for transportation, initial hotel stay, rent, and dedicated help finding your perfect long-term apartment in Sofia. Comprehensive Benefits Package: Attractive salary, additional health insurance, and 50+ benefits and services to choose from. Career Growth: Stable employment in a publicly traded company (NYSE & TSX: TIXT) with clear paths for professional development. World-Class Training: Fully paid training program no tech background required! We equip you with everything you need to succeed. Positive International Environment: Collaborate with a diverse, supportive team from around the world. Your Key Responsibilities: Provide professional, multi-channel support (phone, email, chat) for our client's products, achieving stellar customer satisfaction ratings. Master cutting-edge CRM software and ticketing systems to resolve customer inquiries efficiently and within agreed timelines. Troubleshoot issues, find creative solutions, and simplify complex concepts for users. Collaborate with your team to share knowledge and contribute to our shared knowledge base. Continuously learn and adapt through ongoing training on new products and industry trends. What You'll Need to Succeed: Fluent communication skills in Slovak and English (B2+). A customer-focused mindset and a genuine desire to help people. Excellent interpersonal skills and the ability to explain things clearly and simply. Strong problem-solving abilities and comfort following structured processes. Adaptability, a quick learning curve, and composure under pressure. No technical experience required! We value enthusiasm and a willingness to learn above all. Ideal Candidate Profile: You are a collaborative, self-motivated individual who embraces change. You are passionate about delivering exceptional service and thrive in a positive, team-oriented environment where your well-being is a top priority. Ready to grow together? APPLY NOW to launch your international career in the heart of Bulgaria! About us: We are a publicly traded company (NYSE & TSX: TIXT) and the largest employer in the CX industry in the country. We design, build, and deliver next-generation digital services and AI solutions for the world's biggest brands.

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