Customer Service Representative – Croatian + English – On-site in Sofia

About the position

Job Details Location: Sofia, Bulgaria Languages: Croatian – Native only English – B2 level Start Date: 2 February 2026 Schedule: Monday to Friday: 09:00 – 23:00 (rotational shifts) Saturday & Sunday: 10:00 – 19:00 Work Mode: On-site Training: 3 weeks of paid training 1 week of nesting Your Mission As a Customer Service Representative , youll be the voice of the company for Croatian-speaking customers, delivering professional, friendly, and efficient support. Based on-site in Sofia , youll join a multicultural team where collaboration, learning, and customer satisfaction are at the heart of everything we do. This role is also open to candidates relocating from abroad , making it a great opportunity to start a new professional chapter in Bulgaria. What Youll Do Support customers via phone, email, or chat in Croatian and English. Resolve inquiries efficiently while ensuring a positive customer experience. Follow company procedures and quality standards. Accurately document customer interactions in internal systems. Work closely with your team to achieve service-level targets. What You Bring Native-level Croatian (mandatory). English B2 level , written and spoken. Strong communication and problem-solving skills. Customer-oriented mindset and attention to detail. Availability to work rotating shifts, including weekends. Relocators are welcome and will be considered. What We Offer Paid 4-week onboarding program (training + nesting). Stable, full-time employment in a growing international environment. Supportive and diverse team culture. Career development opportunities within customer operations. A chance to live and work in Sofia , one of Eastern Europes most dynamic capitals. Apply today and join our international customer support team in Sofia! To apply, please send your CV and a short paragraph about yourself to zineb.juedi@cbtalents.org

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