Customer Service Representative with German

About the position

We're hiring a German-speaking Customer Service Representative to join the remote team in Porto! Work from the comfort of your home while supporting a top global travel & tourism brand. If you have a flair for customer care and sales, this is your opportunity to thrive! Location: Porto (Work from Home) Employment Type: Fixed-term contract (6 months) – potential for extension or permanent placement Industry: Outsourcing/BPO – Travel & Tourism Languages: German (C2) & English (B2+) Compensation: Base salary + performance bonuses 🧾 Key Responsibilities 📞 Handle inbound calls and assist customers with inquiries 🛥️ Support travel agents and clients with post-booking and booking management 🧭 Provide accurate info on destinations, pricing, documentation, and boats 💬 Cross-sell and upsell products based on customer needs 🧾 Maintain service standards and ensure smooth, professional communication 🔍 Requirements 🗣️ Native/Fluent in German (C2) with good English (B2+) 📞 Previous experience in customer service or sales, preferably in travel/hospitality 📊 Strong communication and multitasking skills 🧠 Detail-oriented with a problem-solving attitude 📈 Experience in upselling and using booking systems is a plus 🕗 Available for rotational shifts (Mon–Fri 08:00–18:00, Sat–Sun 08:00–17:00) 🎁 What’s in It for You 🌍 Join a world-renowned travel & tourism brand 📈 Competitive base salary plus performance-based bonuses 🚀 Career development in the BPO industry 👥 Supportive and collaborative remote work culture ✈️ Access to exclusive travel perks and discounts 🎉 And much more! Start your remote career in travel support today and bring your German language skills to a global stage! #GermanJobs #RemoteJobs #PortoCareers #CustomerSupport #TravelJobs #BPOCareers #JoinOurTeam #CustomerServiceRepresentative

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