Telecom Customer Experts - Italian - Athens Greece

About the position

Work model: On site Location: Athens, Greece Employment type: Full-time Responsibilities - Italian -Speaking Telecom Customer Support Jobs Handle inbound communications (calls, chats, and emails) from French-speaking telecom customers and partners. Resolve queries related to telecom services, orders, billing, technical support, and general account management. Deliver exceptional, professional, and empathetic customer service support through all channels. Use provided response templates and follow quality standards for every interaction. Escalate unresolved or sensitive issues according to process requirements. Perform ad-hoc support tasks as needed by the project and management team. Minimum requirements: Fluency in Italian Good knowledge of English Excellent communication skills Computer knowledge What we offer: Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you) Competitive monthly salary + 2 extra salaries per year Health care benefits and numerous other discounts Full training by certified instructors Professional growth & development opportunities Free online Greek language courses State of the art premises, providing a great working environment with relaxing break area

Place of work