Tech Support Specialist with German

About the position

Tech Support Specialist – German Speaker (Greece) Join a Global Leader in Digital Security | Multinational Software Company Location: Attica, Greece | Work from Home Interview Deadline: 2026-01-29 | Training Date: 2026-02-02 Relocation Support – Your Choice: Flight + hotel stay + real estate agency fee covered €250 relocation allowance + real estate agency fee (ideal if self-arranged) Training: 18 days on-site. Base Salary: €1,400 gross/month + Performance Bonus up to 20% Transportation bonus up to 100.00 per month proportionally to on-site presence Who We Are We're hiring for one of the worlds leading names in cybersecurity – a multinational powerhouse with dual headquarters in the USA and Czech Republic, home to renowned global brands including Norton, Avast, AVG, Avira, LifeLock, CCleaner, and ReputationDefender. With millions of users trusting our digital protection services, this is your opportunity to join a company thats reshaping online safety — while building a future-proof career in tech. Your Role: Tech Support Specialist (German Market) As a Frontline Agent, you'll be the first point of contact for our German-speaking users. Whether they need help with setting up their antivirus software, troubleshooting basic issues, or navigating a subscription renewal, youll be their trusted guide. This is not just support — youll actively engage in retaining customers and introducing them to premium services through cross-sell and upsell opportunities. What Youll Do – Day to Day Handle ~25 inbound contacts/day (calls & emails) across 7 cutting-edge tools Support German-speaking users with: Product downloads, installations, and activations Account inquiries and subscription renewals Manual purchase guidance Basic troubleshooting via remote support tools Upsell/cross-sell relevant products based on user needs Work toward performance targets and advance to premium technical support (virus removal, device optimization, Ultimate Helpdesk) after proven success Your Profile Language Requirements: German: C1 (native or near-native) English: B2+ (for training & internal tools) Experience & Skills: Minimum 1 year in customer care or tech support (preferably in tech) Strong oral & written communication Solid PC literacy, with hands-on knowledge of: Windows, macOS, Android, iOS Firewalls, antivirus software, internet applications Typing speed: 25+ WPM with 85% accuracy Whats In It for You? Competitive Package & Bonus €1,400 gross/month base salary per 14 months Up to 20% monthly performance bonus Transportation bonus up to €100.00 per month, proportionally to on-site presence Training & Growth Paid 18-day onboarding (on-site) Clear career path to premium support services Work for a brand recognized as a Great Place to Work Perks & Benefits Private health insurance & exclusive product discounts Free online Greek language courses Regular team events & cultural activities Access to modern offices with lounge areas and social zones Schedule: Monday–Friday Remote from Greece after training Your Hiring Journey Apply online Language proficiency test (German & English) Interviews with our recruitment and client teams

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