Quality Assurance Specialist

About the position

About the job QA Specialist - Telesales (Metro Manila) We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Quality Analyst Specialist - Telesales to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. Responsibilities: • Assess and rate inbound and outbound "sales" calls according to company quality standards. • Collaborate with Team Lead and Trainer to communicate above standards results to agents and supervises them on a daily basis. • Provide concise feedback with advisable reply and valuable action plan. • Consolidate sales agents' QA scores and draft daily, weekly and monthly report. • Provide consolidated feedback to managers and supervisors on a daily and weekly basis. Requirements: • Bachelor's Degree holder. • A strong background in Sales /Telemarketing call audits, assessing and rating inbound and outbound calls according to company quality standards. • Owns a deep understanding on Sales Metrics, Model and Structures. • At least a year of experience in auditing sales calls and coaching agents. • With Attention to Detail, Analytical Skills, Coaching Skills, Listening Skills and is Objective.

Place of work