Customer Experts for World’s Top Jewellery - French - Remote in Greece

About the position

Position: Customer Expert Work model: Remote Location: Greece Employment type: Full-time What you will do: Handle calls, emails and chat with a sense in French Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations. As a brand ambassador – provide promotion support, being knowledgeable about current promotions and new offers. Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines. Exchanging ideas and solutions with your colleagues! Turning every customer into a happy customer! What you will bring: Excellent command of French Good knowledge of English Great communication & soft skills, as well as problem-solving skills Computer knowledge/tech savviness Ability to multitask and have strong interpersonal skills. Ability to work in rotating shifts and availability to work overtime when/if required. Work experience in customer support will be considered as an advantage A positive and adventurous attitude What We Offer: Relocation support: Flights, accommodation & housing assistance, all at no cost to you Competitive monthly salary + 2 extra salaries per year. Health care benefits and numerous other discounts . Full training by certified instructors on products and customer service techniques. Professional growth and development opportunities. Special events, community involvement, and social responsibility initiatives. Free online Greek language courses. State-of-the-art premises, providing a great working environment with relaxing break areas.

Place of work