German Support agent

About the position

With teams operating across multiple countries, we celebrate diversity and value what makes each individual unique. Youll be part of a supportive, people-first environment that prioritises collaboration, well-being, and professional growth—giving you the tools to succeed and build a career with long-term opportunities. You will be working on-site from our Durban North Coast office , a dynamic and welcoming environment where teamwork, innovation, and customer focus come together. Youll join a close-knit community of like-minded professionals who often become friends for life. What you will do in this role Take ownership of high-profile and escalated customer cases , managing them from start to resolution Manage work orders in line with defined business SLAs Proactively identify and offer solutions to customer issues or concerns Consistently apply agreed behavioural, quality, and compliance standards Share knowledge and best practices with team members Communicate relevant campaign or process updates to colleagues, customers, and managers Develop and maintain strong product and campaign knowledge within the retail environment Ensure first contact resolution wherever possible Protect customer data and information security, escalating issues using the correct internal processes Deliver excellent customer experiences at all times Verify and update customer information accurately Actively contribute to a positive and collaborative team culture Your qualifications and experience This German-speaking Customer Service Advisor – Retail role is a great fit if you: Have a minimum of 6 months international call centre experience (essential) Have completed Grade 12 Are able to work shifts aligned to European business hours Are fluent in German (spoken and written) Are self-motivated, reliable, and highly responsible Have strong problem-solving and customer-focused skills Whats in it for you? We offer a competitive benefits package designed to support your lifestyle and career growth: Monthly salary of R20,749 Medical aid / medical insurance for the employee and up to two dependents Pension fund Subsidised transport Group life cover Employee Assistance Programme (EAP) Access to financial well-being sessions, will-writing support, and stress management resources Ongoing training, upskilling, and team-building opportunities An inclusive, engaging, and people-focused company culture

Place of work