Customer Success Manager & Pre-Sales Specialist

About the position

What do we do at Kameleoon? Kameleoon is an experimentation and feature management platform that enables teams to ideate, build, target, and analyze tests and personalization campaigns using AI. Featuring Prompt-based Experimentation (PBX), Kameleoon supports both product and marketing-led teams in increasing their experimentation velocity and leveraging their tech stacks. Over 1,000 medium and enterprise-sized companies trust Kameleoon to enhance visitor engagement and drive growth. What do we value at Kameleoon? At Kameleoon, we have four core values. These values inspire us and guide our professional decisions daily. ACTION . We are doers. We value execution over talk. Everyone at Kameleoon takes ownership and moves ideas forward. We don’t wait for perfection. We launch, learn, and adapt. INNOVATION . We don’t copy. We think for ourselves and build what others don’t. We challenge convention, take smart risks, and stay restless in pursuit of better. HONESTY . We keep it real. We speak the truth to ourselves, our teammates, and our customers. We’re transparent, straightforward, and grounded in reality. TEAMWORK . We win together. No matter the role, location, or time zone, we show up for each other. We share goals, support one another, and solve problems as one team. The key responsibilities for this role: Reporting to the CS Team Lead, North America, based in Toronto, Canada, you will mainly work on the following tasks: Client onboarding: Manage client onboarding (kickoff meetings, training, implementation, A/B test setup) Provide operational and methodological assistance on the Kameleoon platform Account management: Manage a strategic portfolio of high-value customers Ensure long-term customer success, retention, and upsell through regular touchpoints and quarterly business reviews (QBRs) to prove ROI and boost usage Identify and engage multiple champions within each account to strengthen adoption and advocacy Presales: Deliver engaging and tailored product demonstrations using our AI to potential clients Provide hands-on support throughout POC and trial phases to ensure clients commit to Kameleoon Respond to prospect inquiries about the Kameleoon platform, including during RFI/RFP processes Consulting : Share personalized recommendations and videos to help clients optimize their use of the platform and improve CRO practices Assist in conducting UX and web analytics audits to uncover best practices and benchmark performance against competitors Contribute to analysis and business recommendations aligned with client goals and challenges Operational support : Provide hands-on support to clients on platform usage and best practices (adoption, campaign setup, industry insights) Assist in setting up optimization campaigns (A/B tests, personalization), including brief preparation, project follow-up, and result analysis Cross-functional collaboration: Participate in continuous improvement initiatives for internal processes and client training materials Help structure and maintain support documentation and resources Contribute to cross-functional projects (pre-sales support, client satisfaction programs, etc.) Your profile Proven track record in key account management or customer success, with 3+ years of experience, preferably in an optimization, personalization, CRO, experimentation, feature management or related SaaS or tech environment Technical capabilities are a big plus (Web technologies including HTML/CSS/JS) Strong ability to manage complex client relationships, negotiate solutions, and deliver on strategic business objectives Demonstrated success in driving customer retention initiatives, resulting in high renewal rates and exceptional client satisfaction Motivated to build trusted partnerships, uncover new business opportunities, and contribute to revenue growth through client success Excellent communication skills (both written and verbal) in English; French is a plus. Thrives in fast-paced, dynamic environments, adapting quickly to changing priorities Knowledge of leading sales methodologies such as SPICED, MEDDIC, and Challenger Sale You are based in the Greater Toronto Area (GTA) What we offer Generous paid time off, including annual leave, sick days, and a comprehensive maternity leave policy Great coworking space in downtown Toronto A dynamic team and a stimulating work environment that values collaboration and innovation The opportunity to join a fast-growing international company with teams across France, Germany, the UK, the USA, and Canada Daily collaboration with our Sales, Product, R&D, and Marketing teams Hybrid work model, combining the flexibility of remote work with in-office connection A vibrant company culture with regular social events and an annual International Team Event in Europe Recruitment Process 15' Screening video call with the CS Team Lead, North America 1h case study with our CCO Final Interview with Kameleoon CEO and our VP North America Interested? Click “apply”!

Place of work