Support & Deployment Engineer

About the position

The Support & Deployment Engineer will undergo intensive on-the-job training and mentoring to prepare him for the following responsibilities: Deploy, maintain, and support Azeus software and services, both On Cloud and On Premise Setup and maintain project hardware and software base on established procedures and specifications Maintain technical documents and specifications of infrastructure and customer details Monitor systems using monitoring tools and provide support, recommendation and resolution on issues. Identify, investigate, troubleshoot, resolve and document client and system issues. Properly escalate issues to appropriate internal teams (e.g. System Engineers, Developers) Prioritize, maintain, track and document multiple issues and tickets at one time Assist with the deployment and enhancement of support and deployment standards and procedures Qualifications: Graduate of Computer Engineering, Electronics and Communications Engineering, or related course. At least 1 year of work experience in providing client-facing support or in the related field is preferred Basic knowledge on Windows, Linux, JIRA. Knowledge on Ansible, Shell, Powershell, AWS, Azure is a plus. Excellent problem solving skills Excellent interpersonal skills Excellent customer service skills Works well individually or in a group Good written and verbal communication skills Strong organization skills Works well under pressure and time constraints Able to work on flexible, shifting work schedules as needed (Night, weekend and holidays) Willing to be on-call for support cases (Night, weekend and holidays) Others: This is for a hybrid work setup. Successful completion of background check and NBI clearance will be required.

Place of work