ServiceNow Managed Services Consultant/Architect (Makati) | Hybrid

About the position

Work Schedule: Morning Shift Work Setup: Hybrid (3x onsite per week) | Makati Eligibility: Open to local and expat candidates currently residing in the Philippines Responsibilities: Managed Services Operations : Provide ongoing support for ServiceNow modules (ITxM, CSM, HRSD, IRM, SecOps, SPM), including incident resolution, problem management, service request fulfillment, and change management. Platform Enhancements : Design and implement enhancements to ServiceNow workflows, forms, and reports, leveraging out-of-the-box (OOB) capabilities and minimal customization to improve functionality and user experience. Incident and Problem Resolution : Diagnose and resolve incidents and problems across ServiceNow modules, collaborating with support teams to minimize disruptions and update the knowledge base with solutions. Service Request Management : Fulfill service requests (e.g., access provisioning, report generation) using ServiceNows self-service portals and automation tools like Flow Designer. Platform Maintenance : Perform routine maintenance tasks, including monthly cloning activities, patch management, and bi-annual platform upgrades, ensuring system stability and compatibility with integrations. Education: Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience). Experience: 5+ years of experience in ServiceNow administration, development, or architecture, with at least 3 years focused on managed services or support/enhancement roles. Proven expertise in implementing and supporting ServiceNow modules: ITxM (ITSM, ITOM, ITBM), CSM, HRSD, IRM, SecOps, and SPM. Hands-on experience with incident resolution, service request fulfillment, cloning activities, patch management, and platform upgrades in enterprise environments. Familiarity with integrations involving SAP, Active Directory, and other enterprise systems in the oil and gas or similar industries. Certifications: ServiceNow Certified System Administrator (mandatory). At least two of the following ServiceNow certifications (highly preferred): Certified Implementation Specialist ITSM Certified Implementation Specialist Customer Service Management Certified Implementation Specialist Human Resources Certified Implementation Specialist Risk and Compliance Certified Implementation Specialist Security Operations Certified Implementation Specialist Strategic Portfolio Management ITIL Foundation or higher (preferred).

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