Revenue Growth & Retention Coordinator

About the position

About the position

We’re looking for a Revenue Growth & Retention Coordinator to lead our post-sales growth strategy, focusing on maximizing Net Revenue Retention (NRR) through customer retention, product adoption, upsell, and cross-sell initiatives. You’ll be responsible for building processes, leading the team, implementing KPIs and OKRs, and acting as a hands-on leader who drives execution by example.

This is a strategic and operational role. You’ll own the roadmap for expanding revenue within the existing customer base, collaborate across teams (Customer Experience, Sales, Product, and Marketing), and ensure a seamless and value-driven customer journey. If you have a passion for scaling revenue, leading high-performing teams, and driving results with precision, this role is for you.

Key Responsibilities

• Lead and develop the Revenue Growth team, building a culture of performance, ownership, and accountability;
• Design and optimize customer journey processes focused on retention, revenue expansion, and product adoption;
• Define, implement, and monitor KPIs and OKRs to track and drive success across all growth initiatives;
• Build scalable processes for upsell, cross-sell, and renewals with predictable outcomes;
• Analyze key metrics such as Net Revenue Retention (NRR), churn, upgrade rate, and feature adoption to proactively act on opportunities and risks;
• Oversee strategic projects across the area, managing timelines, priorities, and successful delivery;
• Be hands-on: join critical customer meetings, lead negotiations, and coach the team through challenges;
• Collaborate closely with Customer Experience, Sales, Product, and Marketing to align expansion strategies;
• Lead hiring, onboarding, and ramp-up of new team members;
• Manage and optimize workflows and reporting within HubSpot CRM.

What We’re Looking For

• Proven experience in team leadership within Account Management, Customer Success, or Revenue Operations;
• Strong background in building and scaling customer retention and expansion strategies;
• Hands-on experience managing CRM tools — HubSpot expertise is a plus;
• Deep understanding of the Product-Led Growth model, customer journey mapping, and lifecycle management;
• Experience with KPI/OKR frameworks and data-driven decision-making;
• Strong analytical mindset and ability to structure and act on insights;
• Fluent English is mandatory; Spanish is a plus;
• Hands-on, proactive leadership style – leads by example and enjoys being close to the action;
• Excellent communication skills and ability to influence across departments.

Success Metrics

• Increase in Net Revenue Retention (NRR);
• Decrease in churn rate;
• Growth in Upsell and Cross-Sell revenue;
• Enhanced customer product adoption and engagement;
• Growth of revenue pipeline within the existing customer base;
• Team engagement and delivery on OKRs.

Benefits

- PTO, Sick Hours (and More)

- Self Development and Wellness Budget

- Home Office and Equipment Budget

-** **Individual development programs

and More

Place of work