Travel Designer

About the position

The Mission

You aren’t just a middleman for airlines and hotels; you are the architect of memories. Your goal is to transform the stress of planning into a seamless, elevated journey. You will take raw ideas and "Pinterest boards" and turn them into flawlessly executed global experiences.

Core Responsibilities

• Bespoke Curation: Research and design custom itineraries that reflect the client’s specific personality, rather than pushing "cookie-cutter" packages.
• Logistics Mastery: Manage the "invisible" details—private transfers, dinner reservations, visa requirements, and local hidden gems that aren't on Google.
• Relationship Management: Act as the primary point of contact for clients and a diverse network of global vendors (hoteliers, guides, and operators).
• Crisis Navigation: Monitor global travel trends and disruptions to proactively solve problems before the client even realizes they exist.
• Brand Advocacy: Stay ahead of the curve by scouting new destinations and maintaining an "insider" knowledge of the travel industry.

Who You Are

• A "Details" Person: You notice the small stuff—like the fact that a client prefers a high floor or has a 2:00 PM coffee habit.
• The Calm in the Storm: When a flight is canceled or a hotel is overbooked, you don't panic; you pivot.
• A Storyteller: You can describe a destination in a way that makes the client feel like they are already there.
• Tech-Fluent: You are comfortable with modern CRM tools, itinerary apps, and the "magic" of travel hacking.

Success Metrics

• Client Retention: High rate of return travelers and referrals.
• Seamlessness: Zero "avoidable" logistical hiccups during a trip.
• Margin Growth: Ability to upsell experiences that add genuine value to the traveler’s life.

Place of work