Customer Service -Social Media Platform (Chat & Email) | On-site | São Paulo

About the position

Position: Customer Service (Social Media Platform)
Location: São Paulo, Brazil – Central Area (Barra Funda)
Work model: On-site
Start date: 12 February – URGENT

ABOUT THE ROLE

You will work as a Customer Service Advisor supporting users of an international social media platform, providing assistance via chat and email in a multiskilled environment.

The role focuses on user support, basic issue resolution, and delivering a positive and professional customer experience.

RESPONSIBILITIES

• Customer support via chat and email
• Assist users with general platform-related questions
• Handle basic issues and follow internal procedures
• Provide clear, professional, and customer-oriented communication

WORK SCHEDULE

• Schedule: 5x2 – rotating days off
• Shifts:
  07:48 – 16:00
  14:00 – 22:12

TRAINING

• Training schedule: 08:00 – 16:12
• Duration: approximately 12 days
• Schedule: 5x2
• One additional Saturday training day required

SALARY & BENEFITS

Salary: R$ 1,900.00

Benefits include:

• Meal/Food allowance: R$ 12.14 per day (VA/VR)
• Transportation allowance (VT)
• Health and dental insurance
• Childcare allowance (Auxílio Creche)
• Structured career plan

REQUIREMENTS

• Minimum English level A2
• Good written communication skills
• Basic computer skills
• Availability for on-site work in São Paulo (Barra Funda)

HOW TO APPLY

Please send your CV to:
samanta.silva@cbtalents.org

Limited positions | URGENT START – 12 FEBRUARY

Place of work